Refund policy

Effective Date: 14 September 2026

At BestMoms.in, operated by Ayantika Kayal, we strive to deliver premium maternity wear. Please review our Return, Exchange, and Refund Policy below prior to placing an order.

1. Return & Exchange Eligibility

We offer an exchange window of 7 days from the date of delivery. To be eligible for an exchange or return:

  • The item must be unused, unworn, unwashed, and in original condition.
  • All original brand tags, labels, and packaging must remain fully intact.
  • The original invoice or proof of purchase must accompany the return.

2. Size & Fit Exchanges (Non-Defective Items)

Because our garments are intimate maternity wear, we do not issue monetary refunds for change of mind, incorrect size chosen, or style preference. However, we are happy to assist with size exchanges:

  • You may request a one-time size exchange within 7 days of delivery by emailing help@bestmoms.in.
  • Reverse pickup and re-shipping fees for size exchanges are the responsibility of the customer.
  • If the replacement size is out of stock, store credit or a gift card of equal value will be issued.

3. Damaged or Defective Goods (Full Refunds)

We offer full monetary refunds strictly for items received in damaged, defective, or incorrect condition.

  • Notification Window: You must report any transit damage or defect within 48 hours of delivery by emailing help@bestmoms.in with your order number, an unboxing video, and clear photos of the defect and packaging.
  • Resolution: Upon verification, BestMoms.in will schedule a complimentary return pickup. You may choose between a free replacement (subject to stock) or a full refund.
  • Refund Timeline: Approved refunds are credited back to the original payment source (credit card, debit card, UPI, or net banking) within 7 to 10 business days.

4. Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Items returned without original tags, intact hygiene seals, or original packaging.
  • Items showing signs of wear, perfume scents, makeup stains, wash wear, or damage caused post-delivery.
  • Requests initiated after the 7-day window.

5. Order Cancellations

Orders may only be cancelled prior to dispatch. Once an order is handed over to our courier partner and a tracking number is generated, it cannot be cancelled and must follow the exchange/return guidelines above.

6. Contact & Grievance Details

  • Brand: BestMoms.in
  • Entity: Ayantika Kayal (Sole Proprietorship)
  • Registered Address: 20/47A, Veerasamy Main Street, Ayanavaram, Chennai, Tamil Nadu – 600023
  • Email: help@bestmoms.in
  • Phone: +91 9123361502