Privacy policy

Effective Date: 14 September 2026

Welcome to BestMoms.in ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.bestmoms.in, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal Information: Full Name, Email Address, Phone Number, Billing Address, and Shipping Address.
  • Payment Information: Processed securely through third-party RBI-approved payment gateways (such as Cashfree Payments or PhonePe). We do not store your complete debit card, credit card, or UPI details on our servers.
  • Non-Personal Information: IP Address, Browser Type, Device Information, Operating System, Pages Visited, Time Spent on the Website, Referral Sources, and Cookies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support and resolve disputes.
  • Send order confirmations and shipping updates.
  • Improve our website and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional emails and offers (only if you have opted in).

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, improve website performance, analyze website traffic, and personalize your shopping experience. You can disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only when necessary to:

  • Process payments (e.g., Cashfree, PhonePe).
  • Deliver your orders (Courier and Logistics partners).
  • Provide website hosting (Shopify) and technical services.
  • Comply with legal requirements or respond to lawful government requests.

These service providers are required to maintain the strict confidentiality of your information.

5. Payment Security

All online payments are processed through secure third-party payment aggregators using industry-standard 256-bit encryption and PCI-DSS compliance. BestMoms.in does not store your complete banking or payment information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access your personal information, correct inaccurate information, request deletion of your personal data where legally permissible, and withdraw consent for marketing communications at any time. To exercise these rights, please contact us at help@bestmoms.in.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us, and we will take appropriate steps to remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

  • Entity Name: Ayantika Kayal (Sole Proprietorship)
  • Brand Name: BestMoms.in
  • Grievance Officer: Ayantika Kayal
  • Registered Address: 20/47A, Veerasamy Main Street, Ayanavaram, Chennai, Tamil Nadu – 600023

 

  • Email: help@bestmoms.in
  • Phone: +91 9123361502

 

  • Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM